Support
Support Policies
JobsPlus Support hours are:
9.00am - 5.00pm AEST
Phone: Toll Free Australia : 1800 777 000
Phone: Toll Free New Zealand : 0800 147 770
Support Phone
Support queries are dealt by our phone or email which runs from 9am to 5.00pm AEST Mon - Fri. Unlike most software helpdesks this is staffed by senior members of staff to ensure your questions are answered by an experienced software support officer. This allows us to deal with over 95% of calls immediately without the need to leave clients waiting for call backs.
This also has the advantage of ensuring that the entire team responsible for determining the future development of the system are in regular contact with end users and therefore very aware of the issues that arise.
Maintenance
Major versions are released approximately every 12 months. The functionality of the new major releases is determined by feedback from the clients, software support officers, sales staff. This ongoing process ensures JobsPlus is always addressing users evolving requirements, whilst taking advantage of relevant emerging technologies.
This combined support and maintenance facility allows you to focus on your business, confident in the knowledge that the system running it is fully supported and meeting your needs both now and in the future. Annual JobsPlus Support and Maintenance Cover entitles you to the latest versions within the time period.
Technical Support
Calling JobsPlus Technical Support If you subscribe to JobsPlus Support and Maintenance Cover, you can call JobsPlus Technical Support on 1800 777 000 from 9.00a.m. to 5.00p.m. Monday to Friday (AEST).
If you don’t subscribe to JobsPlus Support and Maintenance Cover, you can access JobsPlus Technical Support by paying for each call you make. The Pay-Per-Call service is available by calling 1800 777 000 from 9a.m. to 5p.m. Monday to Friday (AEST). Please have your credit card and serial number handy before calling.
Technical support limitations
Support is limited to the following JobsPlus product areas: upgrade assistance, basic usability and basic functionality, as described in JobsPlus product documentation. JobsPlus cannot resolve connectivity issues caused by third-party services, service providers, hardware or software, or networking problems. JobsPlus phone support does not cover inquiries on general accounting or taxation issues, nor does it include application consulting or training. Should you decide not to subscribe to our annual support subscription, support calls are available as a per incident option.
Downloads
Keep your JobsPlus program running smoothly by keeping it up-to-date with the latest upgrades